This information is current as of April 8th, 2020. As the COVID-19 outbreak continues to evolve, these recommendations are subject to change. 

The CDC recommends that individuals follow guidance from authorities where they live regarding social distancing.  Cover your mouth and nose with a cloth face cover in community settings, including when you have to go out in public, especially in situations where you may be near others (e.g., grocery stores or pharmacies). These face coverings are not a substitute for social distancing and should be used in combination with hand washing, using hand sanitizers and staying 6 feet apart from others.  In areas where there is widespread COVID-19 illness, the CDC recommends staying home as much as possible and considering using alternatives including:

  • Mail-order or delivery services for medications that are used regularly
  • Grocery delivery service

COVID-19 transmission peaks will vary by geography. During such times, there are resources to order and have groceries/prescription drugs delivered. The guide below includes resources for the following services. Please note that each organization’s capacity and delivery timeframes change frequently.

  1. Grocery Delivery
  2. Food Delivery
  3. Meal Kit Delivery
  4. Free and Low-Cost Food/Meals
  5. Pharmacy Delivery

Note about pharmacy delivery: There are various options for having medications delivered to your home. Each pharmacy will have information on how to switch a retail prescription to mail-order for recurring medications, how to get a 90-day supply of medications that are regularly used, and whether their store is offering drive-thru as an alternate option. Other organizations are simply offering home delivery. Check with your pharmacy benefit manager to confirm that the pharmacy you are considering ordering from is in their retail network.


Please be advised that any and all information, comments, analysis, and/or recommendations set forth above relative to the possible impact of COVID-19 on potential insurance coverage or other policy implications are intended solely for informational purposes and should not be relied upon as legal advice. As an insurance broker, we have no authority to make coverage decisions as that ability rests solely with the issuing carrier. Therefore, all claims should be submitted to the carrier for evaluation. The positions expressed herein are opinions only and are not to be construed as any form of guarantee or warranty. Finally, given the extremely dynamic and rapidly evolving COVID-19 situation, comments above do not take into account any applicable pending or future legislation introduced with the intent to override, alter or amend current policy language.


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